Privacy Policy

Last updated: January 2026

1. Introduction

Hike Golan ("we", "us", "our") operates the website hikegolan.pro and provides guided hiking tours in the Golan Heights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to book a tour.

Data controller: Hike Golan, 5 HaRishonim Street, Katzrin 1290001, Israel. Company registration: 521708463. Contact: trails@hikegolan.pro.

2. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, provided via our contact form or direct correspondence.
• Booking information — preferred trail, dates, group size, fitness level, and special requests.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
• Communication records — content of emails and messages exchanged with our team.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and process booking requests
• Send tour confirmations, safety briefings, and schedule updates
• Improve our website and services
• Comply with legal obligations
• Analyze website traffic and usage patterns (with your consent for non-essential cookies)

4. Cookies

Our website uses cookies — small text files stored on your device. We use:

• Essential cookies — required for basic site functionality, including remembering your cookie consent preference.
• Analytics cookies — help us understand how visitors use our site. These are only activated if you click "Accept" on our cookie banner.

You can manage cookies through your browser settings. Declining cookies will not prevent you from using our website, but some features may be limited.

5. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity — to fulfill booking requests and provide guided tour services.
• Legitimate interests — to improve our services and communicate with prospective customers.
• Consent — for non-essential cookies and marketing communications, where applicable.
• Legal obligation — where required by Israeli law.

6. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist with website hosting, email delivery, or payment processing, under strict confidentiality agreements
• Authorities when required by law or to protect safety on our tours

7. Data Retention

We retain contact and booking data for up to three years after your last interaction with us, unless a longer period is required by law. Cookie consent preferences are stored locally in your browser via localStorage.

8. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for non-essential processing at any time
• Lodge a complaint with the Israeli Privacy Protection Authority

To exercise any of these rights, contact us at trails@hikegolan.pro.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to external sites (e.g., nature reserve authorities, maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from minors. Minors may participate in our tours when accompanied by a parent or guardian who provides consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions about this Privacy Policy or your personal data:

Hike Golan
5 HaRishonim Street, Katzrin 1290001, Israel
+972 4 555 0834
trails@hikegolan.pro